Virtual queue management with the TIMIFY Q App

For businesses working with drop-in clients, TIMIFY Q App modernises the experience, delivering efficiency in finding appointments and empowering clients to wait on their terms.

The app works like a virtual reception desk, receiving drop-in clients’ requirements on arrival, instantly finding availability, keeping them informed as they wait and calling them when ready.

Monitoring the countdown to their appointment via their smartphone is a game-changing convenience for clients, meaning they can wait away from your premises and run other errands.

Digitising the experience helps eradicate queues and busy waiting rooms, while providing a perfect platform to ensure social distancing, optimising safety and comfort for staff and customers.

What does the app do?

Merge your schedule of pre-booked appointments with those requesting drop-in appointments, ensuring available slots are found quickly and without error
Drop-in clients use their smartphone or a touchscreen device to select the service they require. They are immediately offered an appointment and shown the expected wait time
QR codes let customers scan with their phone to jump directly into the booking process. QR codes can be placed anywhere around, or even outside, your premises
On receiving an appointment, clients get a ticket number and can monitor the countdown time to their session from their smartphone
Clients can monitor the countdown away from your premises, allowing them the freedom to wait elsewhere or run other errands
Offer emergency or priority drop-in clients (e.g. medical emergencies) the ability to select their priority status on arrival and bypass the queueing system
When it’s time for a client’s appointment, the app sends a notification calling them to attend their session
Clients can leave the virtual queue at any time. Their free space will be available immediately to any new drop-in client requests
Deploy the Q App via touchscreen devices in your reception area
Real-time updates to waiting times mean appointment countdowns respond to schedule changes like cancellations
Notification options for both iOS and Android

What are the benefits?

Manage drop-in appointments using the same real-time schedule as all other bookings (online, phone, in-person)
Make queues and crowded waiting rooms an outdated concept
Unprecedented freedom and flexibility for drop-in clients
Ideal system for ensuring social distancing
Restore confidence in drop-in services, which may have been damaged by coronavirus restrictions, or queues and overcrowding in the past
Reduces strain on welcome or reception staff

How to use it

Install the Q App from our Marketplace, via the apps module in your calendar
Customise the design and messaging clients will see when interacting with the app
Option to activate touchscreen devices for clients who don’t have a smartphone
Set up options for priority client arrivals if required
Select which services you want to assign Q App booking to, as well as the times or intervals you want to run them